Terms of Service

Last updated: 3 October 2025

These Terms of Service (hereinafter referred to as the “Agreement”) govern the use of the website smoothietrip.com and the services provided by SmoothieTrip (hereinafter referred to as the “Company,” “we,” “our,” or “us”). By using the website and/or our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, please do not use the Service.

1. General Provisions

1.1. SmoothieTrip provides services for organizing romantic dates and related events for couples.
1.2. This Agreement constitutes a public offer and governs the use of the website and the provision of services.
1.3. The Company reserves the right to amend this Agreement. The updated version takes effect from the moment it is published on this page.

2. Services

2.1. We help plan and organize romantic dates and events in accordance with the User’s preferences specified in the form or order.
2.2. The specific composition of the service (location, vendors, program) may depend on the availability of partners, weather conditions, and other circumstances.
2.3. If necessary, service elements may be replaced with equivalents of equal cost and quality without prior notice.

3. Registration and Account

3.1. Access to certain features requires account registration.
3.2. You agree to provide accurate and up-to-date information during registration and update it as necessary.
3.3. You are responsible for safeguarding your login and password and for all actions performed through your account.
3.4. If you suspect your account has been compromised, you must promptly notify us by email.

4. Payment and Refunds

4.1. Service prices are listed on the website or agreed individually at the time of booking.
4.2. An order is considered confirmed after full or partial payment, depending on the terms of the selected service.
4.3. Refund conditions (for ticket refunds related to transportation services such as flights, trains, buses, etc., the User must contact the transport company providing the relevant service):

  • Cancellation more than 7 days before the event — 100% refund;
  • Cancellation 3–7 days before the event — 50% refund;
  • Cancellation less than 3 days before the event — non-refundable.
4.4. Refunds will be processed within 14 business days by the same payment method used, unless otherwise agreed.

5. Obligations and Liability of the Parties

5.1. The Company undertakes to organize the service in accordance with the confirmed order, except in cases of force majeure.
5.2. The Company is not liable for:

  • force majeure circumstances (weather events, natural disasters, strikes, military actions, etc.);
  • actions of third parties and partners (restaurants, photographers, transport providers);
  • damage to the User’s or guests’ personal property unless caused by the Company’s gross negligence;
  • indirect damages, losses, or lost profits.
5.3. The Company’s maximum aggregate liability for any claims related to a specific order is limited to the amount actually paid by the User for that order.

6. User Obligations

6.1. Provide accurate information about yourself and your preferences when placing an order.
6.2. Comply with legal requirements and rules of conduct at venues used during the event.
6.3. Not use the Service for unlawful activities or to infringe the rights of third parties.

7. Intellectual Property

7.1. All elements of the website (texts, design, images, logos) are the property of SmoothieTrip or used under license.
7.2. No part of the materials may be reproduced, distributed, or used without the written consent of the rights holder.

8. Privacy and Data

8.1. The procedure for collecting, storing, and processing personal data is described in our Privacy Policy.
8.2. By using the Service, you consent to the processing of your personal data to the extent necessary to fulfill your order.

9. Termination of Access

9.1. The Company has the right to suspend or terminate a User’s access to the website and services in case of gross or repeated violations of this Agreement.
9.2. The User may stop using the services at any time by notifying the Company.

10. Governing Law and Dispute Resolution

10.1. This Agreement is governed by the laws of Thailand (the country of SmoothieTrip’s registration), unless otherwise required by applicable law.
10.2. All disputes shall be resolved through negotiations; if no agreement is reached, disputes shall be settled by a competent court at the place of the Company’s registration.

11. Contact Us

If you have any questions about this Agreement or wish to file a claim, please contact us at: help@smoothietrip.com.

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